Refund policy

Due to the perishable, custom, and edible nature of our products, all sales are final, and we cannot accept returns. However, your satisfaction is incredibly important to us. Please review our policies regarding order fulfillment, care, and resolution below.

Delivery, Pick-up, and Liability

  • Transfer of Liability: Once your cake has been successfully delivered to your venue/location or picked up from our bakery, we are no longer liable for any damage that occurs during transit (if self-transported), improper storage, handling, or weather exposure.

  • Care Instructions: We provide care and handling instructions upon pickup/delivery. It is the client's responsibility to ensure the cake is kept at the appropriate temperature (refrigerated vs. room temperature) and on a flat, stable surface.

Damages and Quality Issues

We are a small business, we take our craftsmanship and mistakes very seriously, and we want to ensure you have a wonderful experience. If there is an issue with the design, flavor, or quality of your order, please do not hesitate to reach out:

  • Contact Us Immediately: Please inspect your cake upon receipt. If you notice a mistake or defect, contact us immediately at connect@vicidesignny.com so our team can evaluate the issue.

  • Resolution Process: To help us understand what went wrong and work toward a fair resolution (such as a partial credit or discount on a future order), we kindly ask that you provide clear photos of the issue within 24 hours of receipt. Please do not discard the product, as we may need details to investigate.

Cancellation and Changes

Because custom cakes require dedicated time, planning, and specialized ingredients, changes or cancellations must be requested within our specified order timeline [e.g., 72 hours / 7 days] prior to your scheduled event date.

If more than 15 business days have passed since we’ve approved your return, please contact us at connect@vicidesignny.com.